Welcome to York Road Group Practice 

  Our service is available to over 11,600 patients in and around Ellesmere Port.

         Call 0151 355 2112 during surgery hours or Out of Hours on 111 at all other times.

 The Surgery is open Monday to Friday 8am till 6:30pm.


Noticeboard


2 September 2021

National Blood Bottle Shortage

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. All GP practices are currently affected by this shortage, and along with other healthcare providers, including hospitals, we are taking steps to prioritise their use for people with the greatest clinical need.

Anyone who needs a test for urgent health reasons will still get one, but where your clinician recommends that it is safe to do so, we may need to cancel or postpone your appointment.

Given the nature of the shortage we cannot give an exact date for when tests may be rescheduled, but please be assured that if your condition or symptoms require it, then you will be booked a test, and all routine appointments will resume once the situation improves and supplies become more easily available.

Please don’t call the practice with questions about your routine blood test, we are experiencing exceptional levels of demand and are working hard to contact all patients affected by this.

However, if your condition or symptoms change or get worse, please contact us as you would normally.

We will keep you updated as the situation changes and apologise for any inconvenience this may cause.


1 September, 2021

Opportunity for an APPRENTICE ADMINISTRATOR ASSISTANT

38 hours per week. 12 month contract.

An exciting opportunity has arisen for an apprentice position within our busy practice. We are looking for an enthusiastic, motivated and hard-working apprentice to join our administration team to provide an efficient and friendly service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team.

The role includes undertaking a variety of administrative duties to assist in the smooth running of the practice, including providing clerical support to clinical staff and other members of the practice team.

It will be important for the applicant to hold excellent English and IT skills to enable them to facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. In return they would receive in-house training and day release at college which would lead to an NVQ qualification in Business administration, Customer service or IT. 

For more information or to apply please ring 0151 355 2112 and ask for Becky.


Data Protection – Your Personal Data is Safe

We are aware that recent events highlighted in the media concerning sharing your personal data may have left you confused and worried.

This has led to a rise in the number of queries asking us who we actually share your personal data with, do we have the rights to and can we trust these external organisations to look after your personal data.

We would like to assure you that as a practice we take your personal data very seriously and we have certain processes in place to make sure your personal data is in safe hands at all times.

As a practice we must adhere to UK Data Protection laws, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, both pieces of legislation are around to make sure we look after your data. Where we do not follow any part of the Data Protection laws we are at risk of being investigated by the Information Commissioner’s Office (ICO) on your behalf, and possibly being issued with a fine or warning. The ICO is an independent advisory body who report directly to Parliament and make sure your rights around your personal data are protected.

To help us keep on track and make sure we abide by these laws we are complete something called the Data Security and Protection Toolkit (DSPT) that incorporates the laws. It helps us to measure how we are doing and keeps us in line with laws and we are required to complete this annually.

There will be times when we have to share your personal data with external organisations/companies in order to provide you with the care you need. However, we only do this where we need to, where we have a legal reason to do so and when we are happy they will continue to safeguard your personal data. An example would be the Clinical IT system we use that holds your medical records; this is supplied by an IT company who will host your personal data to enable us to use the system.

In any event where we share your personal data we will conduct the necessary Data Protection checks with the external organisation. Like us, they are required by data protection law to provide us with relevant assurances that any personal data we share with them will remain secure. Under the UK GDPR they are required to provide us with documents to assure us that this will include contracts which must include UK GDPR clauses. If an organisation does not process your personal data in line with law they too will be investigated by the ICO.

We cannot share your personal data without a legal basis, which means we cannot give your personal data to anyone ‘just because’ they want it. The UK GDPR sets out 6 legal bases we can use, the most common on you would have heard of is ‘consent.’ Consent is not often used in healthcare and where we are using your personal data for direct care, it just would not work and the UK GDPR recognises this so we apply a legal basis called ‘public tasks.’ Public tasks covers the use of personal data where it relates to either being in the interest of the patients care or in the public interest. This means that we do not need to ask for your consent, although we are obliged to be open and transparent with your personal data which we do via our Privacy Notice (About York Road Group Practice)

We certainly will not sell your personal data to anyone.

When we share your personal data we need to abide by the UK GDPR principles, one of which is called ‘data minimisation’ – this means we can legally only share what is relevant and necessary for the task.

Finally along with completing the DSPT (as mentioned above) where we have any data protection concerns or need advice we have a dedicated Information Governance team who are on hand to guide us through the do’s and don’ts.

We hope this information has provided you with assurance that we take the necessary steps to make sure your personal data is safe when in our care and that where we share your personal data we so only if the law allows us to.

The Partners, York Road Group Practice


Stanney Lane Phlebotomy service

The Countess of Chester has launched a new, enhanced phlebotomy booking service which can be accessed via their website. This new system will now allow patients to amend and cancel bookings. Appointments can be made at either the Countess or Stanley Lane blood clinic. Click here to book online.


COVID-19 Vaccination Programme

The PCN has now completed first and second doses of Covid-19 vaccines for all patients in cohort 1-9 across Ellesmere Port. Cheshire and Wirral Partnership (CWP) have now taken over the running of the vaccination programme and will be responsible for delivering all vaccinations from this point on.

 

Walk-in clinics will still be based at Civic Hall for patients who have not yet received their vaccines and more details about these can be foundhere:  https://www.cheshireccg.nhs.uk/news/news-stories/covid-19-vaccination-programme-what-you-need-to-know/

We are currently in the process of planning the delivery of Covid-19 booster vaccines. The practice will be contacting patients eligible for a booster vaccine shortly. We kindly ask you do not call the surgery regarding this, you will be notified about your appointment when one is available.


eConsult

eConsult is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help or send us an online consultation. It may help manage certain conditions without the need to attend the surgery in person.

Click here to access our eConsult service.


Patient Access

We have a online software system in the practice that enables you to book appointments, order repeat prescriptions and view medical records. To be able to access this service you will need to contact the practice with two forms of identification and complete the registration form.

This service is open to all patients registered with our practice so if you don’t currently use this system you may wish to request access.

Visit the new site here once you have your login.


NHS APP

This app allows you to access a range of NHS services from a smart phone or tablet. You can also access the NHS app from the web browser on your desktop or laptop computer.

For more information on the NHS APP, please click here.


Extended Hours

If you work and cannot attend surgery during normal working hours you can book a pre-bookable appointment with either a GP or Nurse at Ellesmere Port Hospital from 6.30pm – 9.30pm Monday to Friday and Saturday & Sunday 9am-6pm & on Bank Holidays between 9am-2pm. (This is not for emergency, on the day, appointments & please remember to cancel any appointment you cannot attend.) 

Please call  0300 123 7743.


Practice Leaflet

Please download and view or print our Practice Leaflet.


Need urgent Dental Care?

Local dental providers offer NHS Urgent Dental Clinics across Cheshire and Merseyside, with urgent appointments for patients who need urgent treatment, advice and support on dental queries or referral to other services. If you need help with an urgent dental problem, call our Helpline, available from 9am to 9.30pmevery day, including weekends and Bank Holidays. Call 0161 476 9651 (LOCAL RATE). Find out more by reading this leaflet.

Page updated: 2 September, 2021