Welcome to York Road Group Practice
Our service is available to over 11,800 patients in and around Ellesmere Port.
The Surgery is open Monday to Friday 8am till 6:30pm.
We have recently welcomed Dr John Harrison as the newest Partner at York Road Group Practice.
He has previously worked at the surgery as both a registrar and salaried doctor and everyone here would like to take this opportunity to congratulate him on his new role; we wish him every success.
Dr Harrison is available for patients to book appointments on Monday, Wednesday Thursdays and Fridays.
Patient Participation Group
Are you interested in the way the surgery is run and the services we provide?
We are currently looking for new members to join our Patient Participation Group (PPG). The group works alongside staff from the surgery to ensure we run as well as we can for everyone. Your experiences and perspectives are important and we want to hear from as many of you as possible.
If you are interested or would like more information please call the surgery on 0151 355 2112
Friends and Family Survey
We’d love to know what you think of the service we provide at the surgery. If you have a minute spare please follow the link below to complete the friends and family form; we would greatly appreciate it.
Data Protection – Your Personal Data is Safe
We are aware that recent events highlighted in the media concerning sharing your personal data may have left you confused and worried.
This has led to a rise in the number of queries asking us who we actually share your personal data with, do we have the rights to and can we trust these external organisations to look after your personal data.
We would like to assure you that as a practice we take your personal data very seriously and we have certain processes in place to make sure your personal data is in safe hands at all times.
As a practice we must adhere to UK Data Protection laws, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, both pieces of legislation are around to make sure we look after your data. Where we do not follow any part of the Data Protection laws we are at risk of being investigated by the Information Commissioner’s Office (ICO) on your behalf, and possibly being issued with a fine or warning. The ICO is an independent advisory body who report directly to Parliament and make sure your rights around your personal data are protected.
To help us keep on track and make sure we abide by these laws we are complete something called the Data Security and Protection Toolkit (DSPT) that incorporates the laws. It helps us to measure how we are doing and keeps us in line with laws and we are required to complete this annually.
There will be times when we have to share your personal data with external organisations/companies in order to provide you with the care you need. However, we only do this where we need to, where we have a legal reason to do so and when we are happy they will continue to safeguard your personal data. An example would be the Clinical IT system we use that holds your medical records; this is supplied by an IT company who will host your personal data to enable us to use the system.
In any event where we share your personal data we will conduct the necessary Data Protection checks with the external organisation. Like us, they are required by data protection law to provide us with relevant assurances that any personal data we share with them will remain secure. Under the UK GDPR they are required to provide us with documents to assure us that this will include contracts which must include UK GDPR clauses. If an organisation does not process your personal data in line with law they too will be investigated by the ICO.
We cannot share your personal data without a legal basis, which means we cannot give your personal data to anyone ‘just because’ they want it. The UK GDPR sets out 6 legal bases we can use, the most common on you would have heard of is ‘consent.’ Consent is not often used in healthcare and where we are using your personal data for direct care, it just would not work and the UK GDPR recognises this so we apply a legal basis called ‘public tasks.’ Public tasks covers the use of personal data where it relates to either being in the interest of the patients care or in the public interest. This means that we do not need to ask for your consent, although we are obliged to be open and transparent with your personal data which we do via our Privacy Notice (About York Road Group Practice)
We certainly will not sell your personal data to anyone.
When we share your personal data we need to abide by the UK GDPR principles, one of which is called ‘data minimisation’ – this means we can legally only share what is relevant and necessary for the task.
Finally along with completing the DSPT (as mentioned above) where we have any data protection concerns or need advice we have a dedicated Information Governance team who are on hand to guide us through the do’s and don’ts.
We hope this information has provided you with assurance that we take the necessary steps to make sure your personal data is safe when in our care and that where we share your personal data we so only if the law allows us to.
The Partners, York Road Group Practice
Stanney Lane Phlebotomy service
The Countess of Chester has launched a new, enhanced phlebotomy booking service which can be accessed via their website. This new system will now allow patients to amend and cancel bookings. Appointments can be made at either the Countess or Stanley Lane blood clinic. Click here to book online.
COVID-19 Spring Booster Vaccination Programme
The PCN are now in the process of vaccinating the Spring booster dose of Covid-19 vaccines for all patients over the age of 75 years and patients that have a weekend immune system. Cheshire and Wirral Partnership (CWP) have now taken over the running of the vaccination programme and will be responsible for delivering all vaccinations from this point on.
Appointments are being held at Hope Farm Medical centre, where it is appointment based only. If you are eligible for this vaccination should you either received a text or a letter, where you can book via the link. If you are unable to access this link, please contact the surgery where the admin team will be able book this for you.
We are currently in the process of organising Spring Booster Home visits for our housebound patients. If you have a family member or relative who is eligible for this vaccine and is housebound, please contact the surgery and the admin team will organise this visit.
eConsult is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help or send us an online consultation. It may help manage certain conditions without the need to attend the surgery in person.
Click here to access our eConsult service.
We have a online software system in the practice that enables you to book appointments, order repeat prescriptions and view medical records. To be able to access this service you will need to contact the practice with two forms of identification and complete the registration form.
This service is open to all patients registered with our practice so if you don’t currently use this system you may wish to request access.
This app allows you to access a range of NHS services from a smart phone or tablet. You can also access the NHS app from the web browser on your desktop or laptop computer.
For more information on the NHS APP, please click here.
If you work and cannot attend surgery during normal working hours you can book a pre-bookable appointment with either a GP or Nurse at Ellesmere Port Hospital from 6.30pm – 9.30pm Monday to Friday and Saturday & Sunday 9am-6pm & on Bank Holidays between 9am-2pm. (This is not for emergency, on the day, appointments & please remember to cancel any appointment you cannot attend.)
Please call 0300 123 7743.
Need urgent Dental Care?
Local dental providers offer NHS Urgent Dental Clinics across Cheshire and Merseyside, with urgent appointments for patients who need urgent treatment, advice and support on dental queries or referral to other services. If you need help with an urgent dental problem, call our Helpline, available from 9am to 9.30pmevery day, including weekends and Bank Holidays. Call 0161 476 9651 (LOCAL RATE). Find out more by reading this leaflet.
Page updated: 20th May, 2022