COVID-19 (Coronavirus) Practice Updates

Stay at home if you have coronavirus symptoms

Anyone who has a persistent cough and/or fever must self-isolate at home for 7 days – visit here for more information.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to inform them you are self-isolating. You do not need to be tested for coronavirus if you are isolating at home. Visit here for advice about staying at home.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell


Public Health England have identified certain induvial who are considered high risk. This group has been identified as member of the public who are:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  •  chronic liver disease, such as hepatitis
  •  chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  •  diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  •  being seriously overweight (a BMI of 40 or above)
  • those who are pregnant

For more information on social distancing please visit –



Following NHS England’s guidelines the practice is going to be operating a triage first system. This means all appointments in practice will be a phone call first and then your clinician will assess you and if appropriate will offer a face to face consultation. They may also offer a video consultation.

GP Consultations
All GP consultations following the 16th March 2020 will be a phone call first. Your GP then has the to video call you or invite you in to surgery.
All existing face to face appointments that have been booked – these have been changed to a phone call.

Nurse & HCA Appointments
All Nurse appointments following the 16th March 2020 will continue. However you will receive a phone call from one of our Nurses prior to your appointment.
All existing Nurse appointments  that have been booked – you will receive a phone call on the same day confirming you can attend surgery.

All Nurse appointments from the 1st April 2020 will be telephone call first. On booking your appointment you will not be given a time for your appointment as you are used to. You will be booked in for a phone call first. Your nurse will then call you on the day of your appointment and organise time for you to come to surgery if she can not deal with your condition over the telephone

Video Appointments
If you have a smartphone with a camera your GP will be able to video call you. Your GP will send you a text message with an invitation link. Press this link on your phone and this will connect you through to your GP.



Ordering Prescriptions

We are advising all patients to register for online access to the practice – either through Patient Access of self registering on the NHS App, for more information visit –

Using this service you can order your prescriptions online without coming in to surgery.

Collecting Prescriptions

To reduce footfall in practice we would like to send all prescriptions electronically (EPS) to your preferred local pharmacy.

Please let us know which pharmacy you would like to nominate. This can be done on the NHS App or by ringing the practice.


If you require a sicknote (MED3) because you are self isolating, please see this letter

After the first 7 days of absence which is covered by a self certificate, those who are self isolating may be eligible for a self isolation note which is available off the government website.


Please be aware that Public Health England’s advice is constantly changing.

If you follow us on Facebook (here) or come back to this page to see any updates.


Page updated: 24 March, 2020