Not all medications are available through the repeat prescription service, your Doctor will advise you if your medication is an acute (one off) or a repeat.
The repeat prescriptions service is not for patients to request new medication, change of medication or acute prescriptions, for these you must speak with your doctor.
How to order a repeat prescription
Patients can order prescriptions in the following ways:
- You can order electronically here. You need to be registered first, see below, this is a new system (July 2017) and you will need to re-register if you have a login to the old system.
- Computer slip marked with wanted items via the box at reception
- Via the local chemists service
- Via postal service (with a SAE for return)
- Request slips are provided if patients forget their computer slip. Fill these out and put the slip into the box at reception.
- Please note we do not take requests via the telephone
How to register on-line to order prescriptions
You will need to bring in two forms of identification (one that gives your current address and one with a recent photograph) and complete a registration form and the receptionist will then be able to print off your login details and password. You must be over 14 years of age to register, however a parent can register a child up to the age of 14 years, then the child has to re-register themselves.
Or you can use the NHS APP. You just need to download the App on your smart phone and you will need photo ID to verify who you are. Please be aware the set-up process can take a couple of days. For more information on how to use the app, visit this website – https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
How long does it take to process a repeat prescription?
Prescriptions take 48 hours to be processed Monday-Friday. Therefore they will be ready for collection after 2pm two working days after being requested.
Please remember to leave enough time over weekends and bank holidays for your prescription to be processed.
Electronic Prescription Service (EPS)
We now send all prescriptions electronically to your local pharmacy of choice. Please register your preference with the surgery to ensure your prescriptions are sent to the correct pharmacy.
All patients on regular medication will be expected to attend an annual review appointment. Dependent on the type of medication you take this may need to be more often than 12 monthly. The review may either be with your Doctor or a Nurse.
What to do following hospital discharge
If a patient is discharged from hospital they will be given 14 days supply of medication and asked to contact their GP. The discharge form must be brought to the practice and a further prescription ordered in the usual way giving at least 48 hours notice.
Stoma dressing service
Patients who need to use this service order their prescription either via the practice or directly with the supplier. The supplier will then deliver direct to the patient’s home.
Oxygen delivery service
If a Doctor decides you need oxygen he/she will complete an order form and fax it to the supplier. Following the order the supplier will deliver directly to your home. Further supplies can then be organised directly with the supplier. Any alterations to the original order will need a Doctor to complete a new form.
Patients who are planning a holiday should contact the practice in good time so arrangements can be made for portable supplies.
Chemists on Holiday/Weekend rota are published in the local press or on the chemist’s door or window. They can also be found on our practice website. The police can contact chemists in an emergency out of hours to dispense prescriptions marked URGENT by the Doctor.
Prescription delivery service
This service is provided by most Pharmacy stores and will save you coming to surgery to order and collect your prescription. You will need to make arrangements directly with the Pharmacy of your choice.
Page updated: 23 March 2020